CCXP Exam Simulator

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Practice Smarter. Pass Faster.

Join Hundreds Of Successful CCXP Candidates

  • 4 full-length mock exams
  • Detailed explanations for every answer
  • A personalized study plan based on your results
  • 100% human-authored questions and explanations
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1,000+ students have prepared with the simulator

Trusted by CCXPs from

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How it works

Prepare with a plan, not guesswork.

Each mock exam shows what you know, explains what you missed, and tells you exactly where to focus next.

  1. 01

    Take a realistic mock exam

    Practice under timed conditions with the same question count and competency balance as the CCXP exam.

  2. 02

    Understand every answer

    Review clear explanations for both correct and incorrect choices, written by an experienced CCXP.

  3. 03

    Focus your study time

    Use your results to identify weaker knowledge areas and follow a personalized study plan.

Built around the official source

100% coverage of the CXPA Book of Knowledge!

CXPA CX Book of Knowledge, third edition revised
CCXP Exam Simulator question with answer explanation and exam navigation
Michael Bartlett spending time with a rescue dog Certified Customer Experience Professional badge

Meet the creator

Built by Michael G. Bartlett, CCXP

Michael is the author of CCXP Exam Preparation and has helped candidates prepare for the exam since 2017. Every simulator question and explanation is human-authored.

His work combines practical exam coaching with a commitment to giving back.

$30,000+ donated to dog rescue charities from simulator profits
View Michael on LinkedIn

Michael's Story

Many years ago, I desperately needed a way to prove to future employers that I was a competent Customer Experience professional. I'd been doing CX work for many years, but my job titles never truly reflected the depth of my experience. It was frustrating.

Then I discovered the CXPA and immediately signed up to earn my CCXP certification.

After just one week of study, I walked into the exam convinced I would pass easily.

I didn't.

To my surprise, I failed. During the exam, I found myself repeatedly torn between multiple-choice answers that all seemed plausible.

My knowledge wasn't the problem. The challenge was understanding how the exam was written - its subtle wording, nuanced questions, and the way it tested your ability to apply CX principles rather than simply recall them.

Determined not to fail again, I spent the next month reverse-engineering the exam. I devoured the books and articles recommended by the CXPA, searching for the underlying patterns and principles behind the questions. That work eventually became a framework of 18 core principles for tackling even the trickiest scenarios. I was even able to deconstruct the exam into 36 individual areas and documented everything on my whiteboard.

When I sat the exam a second time, it felt completely different. I passed with confidence.

Those same principles became the foundation of my first CCXP Pocket Study Guide and, ultimately, this CCXP Exam Simulator. My goal is simple: to give you the preparation I wish I'd had, so you can walk into your exam ready the first time.

Michael Bartlett holding his U.S. citizenship certificate
Michael became a U.S. citizen at the height of the COVID pandemic.
Michael Bartlett helping with a dog rescue
Michael donates simulator profits to dog rescue charities.
Michael Bartlett with friends during his skating years
He grew up in the 80s and 90s—and was a skater.

Student success

Real candidates. Real CCXP results.

Hear from professionals around the world who used the simulator to prepare with confidence.

“I credit the simulator and book for aligning so well with the CXPA Body of Knowledge (BOK) and helping me focus my preparation.”

What drew me to the simulator and companion book was that they weren’t trying to teach me how to memorize answers. They taught me how to think. Every explanation reinforced why an answer was correct and connected it back to the BOK with exact page numbers. That’s what made the difference for me, and it’s one of the reasons I passed on my first attempt. There are so many AI-generated practice exams now that candidates appreciate knowing they’re buying something written by someone who has actually lived this work.

Dr. Cenethea Lofbom
Dr. Cenethea LofbomUSA

Choose your preparation level

A clear path for every CCXP candidate.

Choose the level of preparation and support that fits your goal.

Simulator essentials

Expert

Realistic exam practice plus a study plan built around your results.

Regular $149

$99

Simulator

  • 4 full mock exams
  • AI personalized study plan

CCXP PrepCast

  • 6 e-learning modules
  • 3 hours of content

Recertification

  • 15 renewal credits
  • 25% discount on Live Training

Most popular

Complete preparation

Platinum

Combine realistic mock exams with the complete PrepCast course.

Regular $399

$199

Simulator

  • 4 full mock exams
  • AI personalized study plan

CCXP PrepCast

  • 6 e-learning modules
  • 3 hours of content

Recertification

  • 15 renewal credits
  • 25% discount on Live Training

Best value

Recertification advantage

Mentor

Get the complete preparation suite and renewal-credit eligibility.

Regular $599

$249

Simulator

  • 4 full mock exams
  • AI personalized study plan

CCXP PrepCast

  • 6 e-learning modules
  • 3 hours of content

Recertification

  • 15 renewal credits
  • 25% discount on Live Training

Every paid package is backed by a 100% money-back guarantee. If you are not satisfied with your experience, I will either give you a full refund on your purchase or give you free coaching ahead of your exam re-sit. Whichever you prefer.

100% money-back guarantee

FAQs

Questions before you start?

Everything you need to know about the simulator, packages, and what happens after purchase.

How does the simulator work?

Answer: The simulator provides four full-length, 100-question CCXP mock exams under timed conditions. After each exam, you can review detailed explanations for every correct and incorrect answer. The simulator also analyzes your performance across 36 knowledge areas and generates a personalized study plan focused on where you need the most improvement.

The Platinum package additionally includes the CCXP PrepCast: 6 e-learning modules covering the CXPA CX Book of Knowledge, current CX frameworks, and practical best practices. The modules total approximately 3 hours and can be watched on a computer or mobile device, or listened to like a podcast.

Why should I choose the simulator?

Answer: The simulator is designed to reproduce the format, timing, competency weighting, and decision-making style of the CCXP exam. Previous student results indicate that simulator performance can provide a useful estimate of exam readiness.

Unlike a basic question bank, it explains why each answer is correct or incorrect and creates a personalized study plan from your results. This helps you focus your study time on the areas that need the most improvement.

How many unique questions are in the simulator?

Answer: The simulator contains 400 unique questions spread across four full mock exams. Each mock exam contains 100 questions, matching the current CCXP exam, and questions are not duplicated between exams. Two of the mock exams collectively provide 100% coverage of the CXPA CX Book of Knowledge.

Who writes the CCXP certification sample questions used in the simulator?

Answer: Every question and answer explanation is human-authored by Michael G. Bartlett, CCXP, author of CCXP Exam Preparation. Michael has helped candidates prepare for the exam since 2017 and has trained many of the CXPA’s official trainers. The simulator questions and explanations are not AI-generated.

How hard are the practice tests compared with the real exam?

Answer: The simulator covers the same knowledge areas as the current CCXP exam but is deliberately more challenging so that candidates are overprepared. This also provides additional depth that can be applied in day-to-day CX work.

Based on previous student results, a simulator score of at least 60% has often corresponded with the CCXP exam’s 80% passing score. Individual results vary, and simulator performance does not guarantee an exam result.

How closely does the simulator mimic the CCXP exam?

Answer: The simulator mirrors the CCXP exam’s 100-question, three-hour structure and uses the same weighting across the five CX competencies. Its interface and timed conditions are designed to make the real testing experience feel familiar.

How will the simulator cut down my study time?

Answer: Every question includes explanations for both correct and incorrect answers, helping you understand where you went wrong. The simulator also analyzes performance across 36 knowledge areas and generates a personalized study plan, allowing you to concentrate on the topics that need improvement instead of revisiting material you already know.

Is there a money-back guarantee if I am not satisfied?

Answer: Yes. Every paid package includes a no-questions-asked, 100% money-back guarantee after you have completed at least one mock exam.

Will the PrepCast training improve my score?

Answer: Internal student data suggests that candidates using the PrepCast in the Platinum package score approximately 12% higher on the CCXP exam than candidates using the Expert package alone. Individual results will vary.

Does getting a passing score in the simulator guarantee passing the CCXP exam?

Answer: No. Simulator results can help indicate your readiness, but using the simulator—with or without additional study—does not guarantee that you will pass the CCXP exam.

What is the Mentor package?

Answer: The Mentor package includes everything in the Platinum package plus two recertification benefits: 15 renewal credits and a 25% discount on Live Training.

What recommended materials should I use with the simulator as part of my study plan?

Answer: We recommend using the simulator alongside the official CXPA CX Book of Knowledge. Before taking your first mock exam, you may also want to read Michael G. Bartlett’s companion book, CCXP Exam Preparation. Your simulator results will then generate a personalized study plan, while the Platinum and Mentor packages also include approximately 3 hours of PrepCast e-learning.

Is a volume discount available?

Answer: Yes. We offer a 20% discount on purchases of 10 or more packages. Please email support@ccxpexamsimulator.com to arrange volume pricing.

How can I get help or contact support?

Answer: Please email us at support@ccxpexamsimulator.com for all issues or questions.

How soon will I receive my login credentials after purchase?

Answer: After paying with PayPal, click “Return to Merchant Site” to receive your login credentials immediately. They will also be emailed to you. Stripe does not redirect you back to this site, so Stripe customers should use the credentials sent by email. If your purchase requires manual verification, delivery may take up to 24 hours. Please check your spam folder, then email support@ccxpexamsimulator.com if you still need assistance.

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